Get from Datasource the comments based on the ticket_id and show them sorted by data and time.
Something like:
CSS
<style> .commentItem {border:1px solid #333;} .labelHeading {font-size:11px; border: 1px solid #BBBBBB;padding:0px 5px 0px 5px;background-image:-moz-linear-gradient(center top , #FCFCFC 0%, #F7F7F7 24%, #E8E8E8 62%, #E8E8E8 71%, #E8E8E8 100%)} .buttonEditComment { background-image: -moz-linear-gradient(center top , #FCFCFC 0%, #F7F7F7 24%, #E8E8E8 62%, #E8E8E8 71%, #E8E8E8 100%); border: 1px solid #BBBBBB; color: #000000; font-size: 11px; line-height: 30px;padding: 4px; text-decoration: none; border-radius: 3px 3px 3px 3px;} .buttonEditComment:hover {background-color: #F0F0F0; background-image: -moz-linear-gradient(center top , #FFFFFF 0%, #E0E0E0 100%); background-repeat: repeat-x; background-size: 100% auto; border-radius: 3px 3px 3px 3px;} .commentbox { border: 1px solid #ccc; clear: left; float: left; width:95%;margin: 0px 0px 5px 10px;} .commentbox p {padding: 15px;margin:0px;} .solution {background-color:#E6FFCA;} </style>
Javascript
isc.ResultSet.create({ dataSource : "tick_comments", ID: "RS_comments_current" }); //sort the datasource with RS_comments_current.setSort([ {property: "date_of_comment", direction: "ascending"}, {property: "time_of_comment", direction: "descending"}]) //When data arrives, run this function RS_comments_current.dataArrived = function(startRow, endRow) { var listOfRecords = RS_comments_current.getAllRows(); var comments = ''; for (var i=0;i<listOfRecords.getLength();i++) { extrastylecss = "" if (listOfRecords[i].solution == "Yes") { extrastylecss = " solution" } datetime_of_comment = "<b>" + listOfRecords[i].date_of_comment.getDate() + "/"+ listOfRecords[i].date_of_comment.getMonth() + "/"+ listOfRecords[i].date_of_comment.getFullYear() + "</b> at <b>" + listOfRecords[i].time_of_comment.getHours() + ":"+ listOfRecords[i].time_of_comment.getMinutes() + "</b>" comments += "<br><div class='commentbox" + extrastylecss + "'><p><b>" + listOfRecords[i].comment+"</b><br><a href='#' class='buttonEditComment' align='right' onclick='DF_edit_comments.filterData({pk:"+listOfRecords[i].pk+"})'>Edit comment</a></p>"+datetime_of_comment+" - "+"user</div><br>"; } testHTML.setContents(comments); } //go fetch data RS_comments_current.fetchRemoteData({ticket_id:ticketId[0].pk})
HTML Pane which contains the html of the above
isc.HTMLPane.create({ width:"100%",height:200, ID: "testHTML", styleName:"exampleTextBlock", contents:"" })
tick_comments.ds.xml
<DataSource ID="tick_comments" serverType="sql" dataSourceVersion="1" dbName="tickets" tableName="comments"> <fields> <field name="pk" type="sequence" primaryKey="true"/> <field name="ticket_id" type="integer" required="true" foreignKey="tick_tickets.pk"/> <field name="comment" type="text" length="65535"/> <field name="solution" length="4" required="true" type="enum" > <valueMap> <value>Yes</value> <value>No</value> </valueMap> </field> <field name="date_of_comment" canEdit="false" type="date" dateFormatter="toEuropeanShortDate"/> <field name="time_of_comment" canEdit="false" type="time"/> </fields> <allowAdvancedCriteria>true</allowAdvancedCriteria> <operationBindings> <OperationBinding operationType="add"> <customSQL> INSERT INTO `comments` (`pk`, `ticket_id`, `comment`, `solution`, `date_of_comment`, `time_of_comment`) VALUES (null, $criteria.ticket_id, $criteria.comment, $criteria.solution, CURDATE(), CURTIME()); </customSQL> </OperationBinding> </operationBindings> </DataSource>